Customers can request changes to their online orders within 24 hours of placing the order. Changes may include adding or removing items, updating shipping information, or canceling the order.

To request changes, please contact our customer service at (519) 742-7141 as soon as possible. Our team will assist you in making the necessary adjustments.

Upon the purchase of an RC car from us, customers are entitled to a complimentary follow-up vehicle tune-up, including a comprehensive check-over service. This offer ensures that your newly acquired RC car continues to perform optimally and provides an opportunity for any adjustments or fine-tuning that may be necessary. To avail this service, customers can schedule their free tune-up within 30 days from the date of purchase. Our aim is to enhance your RC car experience and maintain the longevity of your investment.

Orders can be canceled within 24 hours of placement. If the order has already been processed, cancellation may not be possible. In such cases, refer to our return policy for further assistance.

Customers are responsible for making their own purchasing decisions and for ensuring that all products, parts, electronics, batteries, accessories, and other items purchased from Great North RC are suitable and compatible with their intended application. Great North RC is not responsible for incorrect product selection, compatibility issues, or purchases made based on customer assumptions. Product information and recommendations are provided as general guidance only. Once an order has been processed, any cancellation for any reason is subject to a 20% cancellation fee. This fee will be deducted from the total amount refunded. By placing an order with Great North RC, the customer acknowledges that they have reviewed their order, accept responsibility for their purchasing decision, and agree to the 20% cancellation fee once the order has been processed.

If an item becomes unavailable after your order is placed, we will notify you promptly. You may choose to replace the item with an alternative, wait for restocking, or receive a refund for the unavailable item.

Ensure that the shipping address is accurate at the time of order placement. Contact customer service immediately if there is a need to update the shipping address.

For any issues or inquiries related to online orders, contact our dedicated online order support team using the form below.

We reserve the right to modify this online order changes policy. Any changes will be communicated through our website or email notifications. Thank you for choosing Great North RC Model Company. We appreciate your understanding and cooperation regarding online order adjustments.