Customers can request changes to their online orders within 24 hours of placing the order. Changes may include adding or removing items, updating shipping information, or canceling the order.

To request changes, please contact our customer service at (519) 742-7141 as soon as possible. Our team will assist you in making the necessary adjustments.

Orders can be cancelled within 24 hours of placing them. A 4% payment-processing fee is deducted from the refund. After 24 hours, the order is handled under our return policy, which allows returns within 30 days of the purchase date. Pre-orders can be cancelled too, subject to the same 4% payment-processing fee. To cancel, contact us with your order number.

Customers are responsible for making their own purchasing decisions and for ensuring that all products, parts, electronics, batteries, accessories, and other items purchased from Great North RC are suitable and compatible with their intended application. Great North RC is not responsible for incorrect product selection, compatibility issues, or purchases made based on customer assumptions. Product information and recommendations are provided as general guidance only. Orders can be cancelled within 24 hours of purchase, subject to a 4% payment-processing fee. After that, returns are accepted within 30 days of the purchase date under our return policy. After 30 days, returns and cancellations are not possible. By placing an order with Great North RC, the customer acknowledges that they have reviewed their order, accept responsibility for their purchasing decision, and agree to our cancellation and return terms.

If an item becomes unavailable after your order is placed, we will notify you promptly. You may choose to replace the item with an alternative, wait for restocking, or receive a refund for the unavailable item.

Ensure that the shipping address is accurate at the time of order placement. Contact customer service immediately if there is a need to update the shipping address.

For any issues or inquiries related to online orders, contact our dedicated online order support team using the form below.

We reserve the right to modify this online order changes policy. Any changes will be communicated through our website or email notifications. Thank you for choosing Great North RC Model Company. We appreciate your understanding and cooperation regarding online order adjustments.